How to Set Up Jira Webhook Notifications with Webhookify

Published Feb 21 202610 min read
Jira webhook setup with Webhookify

Jira is the most widely used project management and issue tracking platform in software development, trusted by teams at over 200,000 organizations worldwide. Every issue created, sprint started, comment added, and status change generates events that project managers, developers, and stakeholders need to track. While Jira offers built-in email notifications, they are often delayed, lack context, and can quickly overwhelm your inbox. Webhookify transforms Jira webhook events into instant, AI-summarized notifications delivered to Telegram, Discord, Slack, Email, or your mobile device, giving you real-time project visibility without constantly checking the Jira board.

This guide walks you through connecting Jira webhooks to Webhookify step by step. Whether you manage a single project or oversee an entire portfolio, you will be set up in under 15 minutes with zero code required.

Why Monitor Jira Webhooks with Webhookify?

  • Instant Issue Alerts: Know immediately when a critical bug is reported or a high-priority issue is created. Webhookify delivers AI-summarized notifications that tell you who created the issue, its priority, and a summary of the description -- all without opening Jira.

  • Sprint Monitoring: Track sprint lifecycle events in real time. Get notified when sprints start, close, or when issues are moved between columns. This helps Scrum Masters and team leads stay on top of sprint progress without running constant stand-ups.

  • Cross-Team Visibility: If you manage multiple Jira projects, Webhookify consolidates all webhook events into a single notification stream. Route different projects to different channels, or aggregate everything for a comprehensive overview of team activity.

  • Faster Response Times: When a blocker issue is raised or a critical bug is assigned to your team, the sooner you know, the sooner you can act. Push notifications on your phone mean you never miss an urgent issue, even when you are away from your desk.

  • AI-Powered Context: Instead of receiving raw JSON payloads, Webhookify uses AI to generate human-readable summaries. An issue update becomes "Sarah moved PROJ-142 to In Review and assigned it to Mike" rather than a complex payload with field change arrays.

Prerequisites

  1. A Jira Cloud or Jira Data Center instance with administrator access
  2. A Webhookify account (sign up free at webhookify.app)
  3. At least one notification channel configured in Webhookify (Telegram, Discord, Slack, Email, or mobile push)
  4. Jira project administrator or system administrator permissions to create webhooks

Step-by-Step Setup Guide

1

Create a Webhookify Endpoint

Log into your Webhookify dashboard at webhookify.app. Click "Create Endpoint" to generate a unique webhook URL:

https://hook.webhookify.app/wh/jira_abc123def456

Copy this URL. Name the endpoint descriptively, such as "Jira - Engineering Project" or "Jira - All Projects." If you want separate notification rules for different projects, create a separate endpoint for each one. Otherwise, a single endpoint can receive webhooks from multiple Jira projects.

2

Configure Your Notification Channel

Set up your preferred notification channels in the Webhookify settings before connecting Jira.

For Telegram: Connect the Webhookify bot and select a chat or group. Many teams create a dedicated "Jira Alerts" group for project notifications.

For Discord: Authorize the bot and choose a channel like #jira-updates or #project-alerts in your Discord server.

For Slack: Complete the OAuth flow and select a channel. Teams commonly use channels like #jira-notifications, #sprint-updates, or #bugs.

For Email: Add individual or team email addresses. This creates a searchable record of all Jira events for compliance or audit purposes.

For Mobile Push: Install the Webhookify app on your phone, sign in, and enable push notifications. This is particularly useful for project managers who need to stay informed about critical issues while on the go.

3

Set Up Webhooks in Jira

For Jira Cloud: Navigate to your Jira instance. Click the gear icon in the top right and select System. In the left sidebar under Advanced, click Webhooks. Click "Create a webhook".

For Jira Data Center: Go to Administration (gear icon) > System > Webhooks > Create a webhook.

Fill in the following fields:

  • Name: Give it a descriptive name like "Webhookify Notifications"
  • Status: Set to Enabled
  • URL: Paste your Webhookify endpoint URL
  • Secret: (Optional) Add a shared secret for payload verification

Under Events, select the issue and project events you want to monitor. You can filter by JQL to only receive webhooks for specific projects or issue types.

4

Select Events to Monitor

Jira lets you subscribe to granular event categories. For most teams, the recommended events are:

Issue Events (most commonly used):

  • Issue created
  • Issue updated
  • Issue deleted

Sprint Events:

  • Sprint started
  • Sprint closed

Board Events:

  • Board updated
  • Board configuration changed

Comment Events:

  • Comment created
  • Comment updated
  • Comment deleted

Project Events:

  • Project created
  • Project updated

You can also add a JQL filter to narrow down which issues trigger webhooks. For example, project = ENG AND priority = Critical will only send webhooks for critical issues in the ENG project.

5

Test Your Configuration

After saving the webhook, create a test issue in your Jira project to verify the connection:

  1. Navigate to any project board and click "Create" to make a new issue
  2. Fill in a test summary like "Webhook test issue"
  3. Save the issue and check your Webhookify dashboard for the incoming event

You should see the jira:issue_created event appear in your Webhookify logs within seconds. Check your configured notification channel (Telegram, Discord, Slack, or mobile) for the alert.

If the event appears in the Webhookify dashboard but you did not receive a notification, double-check your notification channel configuration in Webhookify settings. If no event appears at all, verify the webhook URL in Jira and ensure the webhook status is set to Enabled.

Jira Webhook Events You Can Monitor

Jira EventDescription
jira:issue_createdTriggered when jira:issue created occurs
jira:issue_updatedTriggered when jira:issue updated occurs
jira:issue_deletedTriggered when jira:issue deleted occurs
sprint_startedTriggered when sprint started occurs
sprint_closedTriggered when sprint closed occurs
board_updatedTriggered when board updated occurs
board_configuration_changedTriggered when board configuration changed occurs
comment_createdTriggered when comment created occurs
comment_updatedTriggered when comment updated occurs
comment_deletedTriggered when comment deleted occurs
project_createdTriggered when project created occurs
project_updatedTriggered when project updated occurs
worklog_createdTriggered when worklog created occurs
worklog_updatedTriggered when worklog updated occurs
worklog_deletedTriggered when worklog deleted occurs
issuelink_createdTriggered when issuelink created occurs
issuelink_deletedTriggered when issuelink deleted occurs
option_voting_changedTriggered when option voting changed occurs
option_watching_changedTriggered when option watching changed occurs
user_createdTriggered when user created occurs
user_updatedTriggered when user updated occurs
user_deletedTriggered when user deleted occurs

Real-World Use Cases

  • Sprint Progress Monitoring: A Scrum Master receives sprint_started and sprint_closed notifications on their Telegram group, along with jira:issue_updated events filtered by sprint. This lets them track how issues flow through the sprint board in real time, identify bottlenecks when issues stay in the same status too long, and report accurate progress to stakeholders without manually checking the board.

  • Critical Bug Response: A DevOps team sets up a Webhookify endpoint with JQL filtering for priority = Critical OR priority = Blocker. When a critical bug is reported, the on-call engineer receives an instant push notification on their phone with the issue summary, reporter, and affected component. Response times drop from hours to minutes.

  • Cross-Team Dependency Tracking: A platform team monitors jira:issue_created events across multiple projects to identify when other teams create issues that mention their services. By routing these to a shared Slack channel, they catch dependency requests early and can proactively offer support before blockers escalate.

  • Client Project Updates: A consulting agency routes jira:issue_updated events for client-facing projects to separate Discord channels per client. Project managers receive AI-summarized updates that they can quickly review and forward to clients, keeping everyone informed without giving clients direct Jira access.

Example Notification

Here is what a typical Webhookify notification looks like for a Jira issue created event:

New Webhook Event Received

Source: Jira
Event: jira:issue_created
Endpoint: Jira - Engineering Project

AI Summary:
Sarah Chen created a new High priority Bug in the
Engineering project:
  Issue: ENG-347 "Login page crashes on Safari 17"
  Type: Bug | Priority: High
  Assignee: Mike Johnson
  Components: Authentication, Frontend
  Sprint: Sprint 24

Timestamp: 2026-02-21T10:32:15Z

View full payload in Webhookify Dashboard

Troubleshooting

  1. Webhook not firing in Jira Cloud: Ensure the webhook status is set to Enabled in the Jira webhook configuration page. Also verify that the events you selected match the actions you are performing. If you only selected "Issue created" but are updating issues, no webhook will fire.

  2. JQL filter blocking events: If you added a JQL filter to your webhook, test it by running the same JQL query in Jira's issue search. If it returns no results, your filter may be too restrictive. Start with a broad filter and narrow it down once you confirm events are flowing.

  3. Webhookify receives events but notifications are not delivered: The webhook connection is working correctly, but the notification channel may be disconnected. Check your Webhookify settings to ensure your Telegram bot, Discord integration, or Slack app is still active and authorized.

  4. Too many notifications from active projects: For busy Jira projects with dozens of daily updates, notification volume can be high. Use JQL filters to limit webhooks to specific issue types, priorities, or components. You can also create multiple Webhookify endpoints with different JQL filters routing to different channels.

  5. Webhook delivery delays: Jira Cloud processes webhooks asynchronously, so there may be occasional delays of a few seconds during high-traffic periods. If delays exceed 30 seconds consistently, check the Atlassian status page for any ongoing issues with your instance.

Use Jira's JQL filter feature when configuring your webhook to dramatically reduce noise. For example, set the filter to priority in (Critical, Blocker) OR status changed to Done to only receive notifications for high-priority issues and completed work. This keeps your notification channel focused on what matters most and prevents alert fatigue from routine issue updates.

Stay on Top of Your Jira Projects

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How to Set Up Jira Webhook Notifications with Webhookify - Webhookify | Webhookify